catalytic substrate

Technical Documentation & Training Support for Your R&D & Production Teams

We sell a lot of substrates. But we've learned that the part itself is only half the job. The other half is making sure the customer knows what to do with it.

I've seen customers struggle with a perfectly good substrate because the documentation was confusing. Or because nobody showed their production team how to handle it. Or because the R&D guys had a question at 10 PM and couldn't get an answer.

So we started doing more. Technical docs. Training. Support. Not just shipping a box and hoping for the best.

Here's what that looks like.

What We Give You Before You Even Order

Before you buy anything, we send you technical data sheets. Not the kind that just say "good for emissions." Real numbers.

Cell density. Wall thickness. Foil material. Backpressure at standard flow rates. Thermal limits. Vibration tolerance. Coating options. Precious metal loading.

We also send dimensional drawings. CAD files if you need them. So your R&D team can design the can and the exhaust system around the substrate, not the other way around.

We've had customers try to design a converter without the substrate dimensions. They always end up with something that doesn't fit. Then they have to rework. That costs time and money. We try to prevent that.

Documentation That Comes With the Order

When we ship a batch, you get a few things.

Certificate of Analysis. Shows the test results for that specific batch. Cell density check. Flow test. Braze peel test. Dimensions. Everything we measured.

Material certificate. Where the foil came from. What alloy. What thickness.

Handling instructions. How to unpack. How to inspect. How to store. Substrates are fragile before they're canned. Don't drop them. Don't stack heavy boxes on top. Don't leave them in the rain.

Installation guide. For customers who can their own substrates. How to wrap the mounting mat. How to press it into the can. What pressure to use. What to check after.

We write these in plain English. No jargon. No assuming you already know things.

Training for Your R&D Team

Sometimes your engineers have questions that a data sheet can't answer.

What happens if we use a thinner foil? How much faster will it light off? How much durability do we lose?

Can we run this substrate at 750 degrees? For how long? What's the failure mode?

We do these substrates every day. We've seen what works and what doesn't. We're happy to get on a call and walk through the trade‑offs.

We've done training sessions for R&D teams remotely. Screen sharing, drawings, test data. Sometimes we send samples for them to cut open and inspect themselves.

One customer wanted to understand how our brazing compared to another supplier. We sent them a batch of uncanned substrates and a set of peel test instructions. They did their own tests. They saw the difference. They've been ordering from us ever since.

Training for Your Production Team

The R&D guys figure out what substrate to use. Then the production team has to put it in the can without breaking it.

That's where things can go wrong.

We've visited customer plants and watched them struggle with canning. The press was too fast. The guide cone was missing. The mat was the wrong density. The operator was guessing at the pressure.

So we started offering training for production teams.

We show them how to wrap the mat evenly. How to center the substrate in the can. What the press should feel like – not too hard, not too soft. How to check for cracks after canning.

We also give them a simple go/no‑go gauge to check the can diameter before they start. If the can is out of round, the substrate won't fit right no matter what they do.

One customer had a 10% crack rate during canning. We spent a day with their team, adjusted their press speed, added a tapered guide, and gave them a torque spec for the clamps. Crack rate dropped to under 1%.

What About Coating?

We don't coat in‑house. But we work with coating partners. And we help customers understand the coating process too.

We can provide documentation on washcoat and precious metal application. Not the proprietary formulas – those belong to the coaters – but the basics. How thickness is controlled. How loading is measured. What to look for in a quality coating.

If a customer wants to coat their own substrates, we can connect them with our partners. Or we can give general guidance on what a good coating process requires.

After‑Sales Support

Things go wrong sometimes. A substrate cracks in the field. A customer gets a check engine light. They think it's our part.

We ask them to send the converter back. We cut it open. We figure out what happened.

Sometimes it's our fault. A brazing issue we missed. A coating that didn't take. We replace the part and fix the process.

Most of the time, it's not our fault. The engine was misfiring. The fuel was bad. The can was out of round. The mat was installed wrong. We show them the evidence – photos, test results – and help them fix the real problem.

We don't just say "not our problem." We help them understand what went wrong so they don't repeat it.

What Customers Say

I've had R&D managers tell me they appreciate the honest answers. "We asked your competitor about a custom shape and they said yes without asking any questions. You asked about the application, the temperature, the duty cycle. That gave us confidence."

I've had production supervisors tell me the training saved them money. "We were crushing 10% of our substrates. After your guy came, we crushed maybe one a month."

I've had purchasing people tell me they like the documentation. "Your cert packs are complete. No missing data. No guessing."

That's the goal. Not just selling a part. Helping the customer use it right.

What We Don't Do

We don't charge extra for documentation. It's part of the order.

We don't charge for basic technical support. A phone call here, an email there – that's included.

We do charge for on‑site training. Travel takes time. But we're reasonable. And customers usually save more in reduced scrap than they spend on the training.

We don't share proprietary customer data. If we work with two customers in the same industry, we keep their information separate.

A catalytic converter substrate is a component. But it's a component that needs to be handled, canned, coated, and installed correctly. If any of those steps go wrong, the part fails – even if the substrate itself is perfect.

That's why we provide documentation and training. Not as an afterthought. As part of the product.

Data sheets. CAD files. Certificates. Handling guides. Installation instructions. Remote support. On‑site training. Failure analysis.

We want your R&D team to design the right system. We want your production team to assemble it without breaking parts. And we want to be there when you have questions.

Because a substrate that fails in the field because of bad documentation or poor training isn't just your problem. It's our reputation too. So we help. That's the deal.